Return & Replacement

At GotWin we gladly exchange within 7 days of purchase with an original receipt. Items must be in their original state: unwashed, unworn, unaltered, and must have all tickets attached.
 

To protect our customers from fraudulent activity, GotWin reserves the right to request valid photo ID for the purposes of validating customer information when processing a replacement or exchange. For more information, please contact GotWin Customer Service at +8801633239066 or email us at sales@gotwin.com.bd The following Replacement Policy only applies to online purchases made through http://www. gotwin.com.bd/ and GotWin Reserve the right to change any policy at any time.

For Online:

· Customer has to check ordered products (Color, size, quantity and quality) in front of the delivery agent after that no complaint will be accepted.

· Customer has to return the Product to the delivery agent instantly if the product has any issue, No charge will be applicable for return.

· Replacement, Return or Refund will be applicable if the Customer raises any issue in front of delivery agent while receiving order.

· If Customer failed to check while receiving product then have replaced unworn and unaltered garments within 7 days of purchase from our Outlets and online.

· For Outside Dhaka City, If Customer failed to check while receiving product, he/she has to return the item by Courier (Example: Sundarban).

· Customer must preserve original invoice, tags carefully to avail replacement.

· The exchange garments value must be equal or more than that of original invoice.

· We reserve all rights to determine whether the goods have been altered, used or damaged.
Refund Policy for Online:

· If we are not able to deliver.

· If we deliver different Products without informing the customer.

· If the customer receives damaged product.

· According to Digital Policy 2021 of the Government we will refund within 7-10 Working days.

· Refund is applicable for online orders only.
For Outlet:

· Customer may replace unworn and unaltered garments within 7 days of purchase from our Outlets.

· Customer must preserve original invoice, tags carefully to avail replacement.

· The exchange garments value must be equal or more than that of original invoice.

· We reserve all rights to determine whether the goods have been altered, used or damaged.

· We don’t have return or refund option.

 

And for your kind information, Customer can replace the product one time only. Thank you.

What qualifies as a replacement? Any product would qualify as a replacement if it meets any of the following conditions:

· Wrong product, size or color.

· Damaged product.

· Product lost in shipment.

· Products with major quality defects.
How I will replace an item?
 

For Inside Dhaka Customer Can replace the product from our outlet Or after informing us we will send replacement through the delivery man. For Outside Dhaka Customer will send product through any courier to our warehouse address. After getting the product we will contact with customer and arrange replacement process. Customer have to send the product our e-commerce warehouse at the following address:

E-Commerce Warehouse:
427/17D, JHAWCHAR, KAMRANGIRCHAR, DHAKA-1211

Please email to sales@gotwin.com.bd or call in case of any clarification